This is a post about being misled, poor customer service, and buyer's remorse. If you aren't in the mood to hear me rant and rave....simply click on that white x in the red box at the upper right corner of your computer screen.
Still here? okay, settle in, it's about to get ugly.
I took Jane for her 1 year pictures today..please don't focus on the fact that she is 14 months old already. She has had a series of unfortunate events that have left imperfections on her otherwise perfect face. SO...not knowing how well her 'tude would be for pictures (have you met her?) I chose the closest discount portrait place in the area. I know, you are thinking "I thought Sarah was smarter than that! Isn't this her third kid?" try and stay focused, people.....
I was totally jazzed to find a young, fun,
fellow mother, with personality(!) as the photographer. Everyone knows that it is a total crap shoot with these places. However, after the initial entry of my personal info into the computer the session went to H-e-double hockey sticks.
NUMBER 1: She answered the phone 3 times while we were taking pictures. Tell me one person that doesn't know that timing is of the essence when photographing a toddler. We wasted tons of good smiles during the calls.
NUMBER 2: I specifically told her I did not want a cheesy themey background that Walmart is famous for. What was the first background she put up(while I was chasing Jane and Kate around and not paying attention) but a %#*$ themed background. "I just want to try it....I think it will be cute!" she says. Which I reply by saying "okay, but if her best smiles are with this background I'm going to be upset."
Jane's precious smile is front and center of a faux cobblestone path with a rainbow palate of flowers lining the way......%$#@!!!!!
NUMBER 3: Last, but so totally not least....she quoted a price when I was choosing, told me a different price as she swiped my debit card, and when I told her I felt misled she flatly said "they've already been sent to the printer so it's too late now." @*$#!!!
I've already shot off an email to their customer service, posted it on this blog, and still can feel my heart rate rise when I think about it.
It's not really about the money. I would have spent this much any place I went...probably more. Besides, it's hard to have true buyer's remorse when the purchase was adorable pictures of my child.
She didn't say "I'm sorry."
That would have made all the difference.
"I'm sorry" for all the swearing with the symbol keys.
Sarah